General Terms And Conditions

1.

General Appicability

The following general terms and conditions are applicable in their current version to any commercial relationship between roots of compassion eG and our customers. You can always find the current version of our General Terms and Conditions on the bottom of every website in our online shop (www.rootsofcompassion.org)

2.

Sales Contract

You can place an order via telephone or through our website.
By placing an order you present an offer for the termination of a sales contract. We then are allowed to accept this offer within 14 days by sending you an invoice via eMail or Post. By sending the invoice to you we accept your order. If we should not accept your offer within 14 days it is rejected. Products that do not appear in the invoice are not part of the sales contract.We can only accept your offer if your order value is above 10,00 €.
For orders via Internet, the sales contract will come into effect with:

roots of compassion eG, Rudolf-Diesel-Straße 37, 48157 Münster, Germany

3.

Delivery

Within Germany we deliver available stock through our logistics partners within 1-2 days after we have received your payment.
Within Europe the delivery takes 3-4 days. Worldwide deliveries depend on the shipping method and your country.
In case we should fall behind the agreed-upon delivery, and the customer sets a new deadline, this should be a minimum of 2 weeks. If we don't act upon the deadline, the customer is allowed to withdraw from the sales contract.
If we are not able to supply the ordered products without our own fault, and in case our distributors are not able to fulfill their contractual obligations, we reserve the right to withdraw from the sales contract. In case our logistics partner is unable to deliver your order due to a wrong shipping address, we have to charge you for the return shipping plus the additional shipping costs.
For deliveries outside of the European Union, we will not charge any General Sales Tax / Value Added Tax. Customs Charges, Taxes and other charges that might apply through the delivery have to be covered by the customer.

4.

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5.

Pricing

All prices are listed in Euro with or without VAT according to applicable national and international tax regulations and are quoted Ex-Works, excluding packaging, freight, insurance, postage or any other local applicable duties and taxes.
Additional Shipping Costs apply (see 6). Prices are only valid from the current offer.

6.

Shipping Costs

a) within Germany:

from 10.00 EUR to 99.99 EUR order value: 4.90 EUR
free delivery for orders over 100.00 EUR

b) to Austria, Belgium, Czech Republic, Denmark (not including the Faroe Islands), France (not including overseas areas and departements), Luxembourg, Netherlands (not including areas outside Europe), Poland:

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 14.40 EUR
from 2 kg to 3 kg Total Weight: 15.25 EUR
from 3 kg to 4 kg Total Weight: 16.10 EUR
from 4 kg to 5 kg Total Weight: 16.95 EUR
from 5 kg to 10 kg Total Weight: 21.20 EUR
from 10 kg to 15 kg Total Weight: 26.30 EUR
from 15 kg to 20 kg Total Weight: 31.40 EUR
from 20 kg to 25 kg Total Weight: 36.50 EUR
from 25 kg to 30 kg Total Weight: 41.50 EUR

c) to Greenland, Guadeloupe, Liechtenstein, Switzerland:

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 15.00 EUR
from 2 kg to 3 kg Total Weight: 15.85 EUR
from 3 kg to 4 kg Total Weight: 16.70 EUR
from 4 kg to 5 kg Total Weight: 17.55 EUR
from 5 kg to 10 kg Total Weight: 20.95 EUR
from 10 kg to 15 kg Total Weight: 26.05 EUR
from 15 kg to 20 kg Total Weight: 31.15 EUR
from 20 kg to 25 kg Total Weight: 36.25 EUR
from 25 kg to 30 kg Total Weight: 41.35 EUR

d) to Andorra, Hungary, Italy, San Marino, Slovakia, Slovenia, Spain (not including the Canary Islands, Ceuta + Melilla), Sweden, United Kingdom (not including the Channel Islands):

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 15.70 EUR
from 2 kg to 3 kg Total Weight: 16.65 EUR
from 3 kg to 4 kg Total Weight: 17.60 EUR
from 4 kg to 5 kg Total Weight: 18.55 EUR
from 5 kg to 10 kg Total Weight: 22.35 EUR
from 10 kg to 15 kg Total Weight: 28.05 EUR
from 15 kg to 20 kg Total Weight: 33.75 EUR
from 20 kg to 25 kg Total Weight: 39.45 EUR
from 25 kg to 30 kg Total Weight: 45.15 EUR

e) to Gibraltar, Vatican City:

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 15.70 EUR
from 2 kg to 3 kg Total Weight: 16.65 EUR
from 3 kg to 4 kg Total Weight: 17.60 EUR
from 4 kg to 5 kg Total Weight: 18.55 EUR
from 5 kg to 10 kg Total Weight: 22.35 EUR
from 10 kg to 15 kg Total Weight: 28.05 EUR
from 15 kg to 20 kg Total Weight: 33.75 EUR

f) to Belarus, Bulgaria, Croatia, Estonnia, Finland, Greece (not including Mount Athos), Iceland, Ireland, Latvia, Lithuania, Malta, Montenegro, Norway, Portugal, Romania, Serbia, Ukraine, Cyprus (except north):

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 15.70 EUR
from 2 kg to 3 kg Total Weight: 16.75 EUR
from 3 kg to 4 kg Total Weight: 17.80 EUR
from 4 kg to 5 kg Total Weight: 18.85 EUR
from 5 kg to 10 kg Total Weight: 24.10 EUR
from 10 kg to 15 kg Total Weight: 30.40 EUR
from 15 kg to 20 kg Total Weight: 36.70 EUR
from 20 kg to 25 kg Total Weight: 43.00 EUR
from 25 kg to 30 kg Total Weight: 49.30 EUR

g) to Bosnia and Herzegovina, Republic of Moldova:

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 15.70 EUR
from 2 kg to 3 kg Total Weight: 16.75 EUR
from 3 kg to 4 kg Total Weight: 17.80 EUR
from 4 kg to 5 kg Total Weight: 18.85 EUR
from 5 kg to 10 kg Total Weight: 24.10 EUR
from 10 kg to 15 kg Total Weight: 30.40 EUR
from 15 kg to 20 kg Total Weight: 36.70 EUR

h) to Egypt, Morocco, Tunisia, Turkey:

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 30.30 EUR
from 2 kg to 3 kg Total Weight: 31.90 EUR
from 3 kg to 4 kg Total Weight: 33.50 EUR
from 4 kg to 5 kg Total Weight: 35.90 EUR
from 5 kg to 10 kg Total Weight: 42.30 EUR
from 10 kg to 15 kg Total Weight: 51.90 EUR
from 15 kg to 20 kg Total Weight: 61.50 EUR
from 20 kg to 25 kg Total Weight: 71.10 EUR
from 25 kg to 30 kg Total Weight: 80.70 EUR

i) to Georgia, Israel, Russian Federation:

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 30.30 EUR
from 2 kg to 3 kg Total Weight: 31.90 EUR
from 3 kg to 4 kg Total Weight: 33.50 EUR
from 4 kg to 5 kg Total Weight: 35.90 EUR
from 5 kg to 10 kg Total Weight: 42.30 EUR
from 10 kg to 15 kg Total Weight: 51.90 EUR
from 15 kg to 20 kg Total Weight: 61.50 EUR

j) to Azerbaijan, Bahrein, Brunei Darussalam, Canada, China, Hongkong, Indonesia, Japan, Jordan, Kuweit, Malaysia, Maledives, Mexico, Saudi-Arabia, Singapore, Thailand, USA, United Arab Emirates, Vietnam:

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 33.80 EUR
from 2 kg to 3 kg Total Weight: 36.15 EUR
from 3 kg to 4 kg Total Weight: 38.50 EUR
from 4 kg to 5 kg Total Weight: 43.20 EUR
from 5 kg to 10 kg Total Weight: 52.60 EUR
from 10 kg to 15 kg Total Weight: 66.70 EUR
from 15 kg to 20 kg Total Weight: 80.80 EUR
from 20 kg to 25 kg Total Weight: 94.90 EUR
from 25 kg to 30 kg Total Weight: 109.00 EUR

k) to Kazakhstan, Oman, Philippines, Turkmenistan:

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 33.80 EUR
from 2 kg to 3 kg Total Weight: 36.15 EUR
from 3 kg to 4 kg Total Weight: 38.50 EUR
from 4 kg to 5 kg Total Weight: 43.20 EUR
from 5 kg to 10 kg Total Weight: 52.60 EUR
from 10 kg to 15 kg Total Weight: 66.70 EUR
from 15 kg to 20 kg Total Weight: 80.80 EUR

l) to Australia, Brazil, Botswana, Chile, Columbia, Costa Rica, Ecuador, Ethiopia, Mauritius, New Zealand, Nicaragua, Nigeria, Panama, Peru, Seychelles, South Africa, Uganda, Uruguay, Venezuela:

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 42.00 EUR
from 2 kg to 3 kg Total Weight: 45.25 EUR
from 3 kg to 4 kg Total Weight: 48.50 EUR
from 4 kg to 5 kg Total Weight: 51.75 EUR
from 5 kg to 10 kg Total Weight: 64.75 EUR
from 10 kg to 15 kg Total Weight: 84.25 EUR
from 15 kg to 20 kg Total Weight: 107.00 EUR
from 20 kg to 25 kg Total Weight: 126.50 EUR
from 25 kg to 30 kg Total Weight: 146.00 EUR

m) to Antigua and Barbuda, Argentina, Bahamas, Barbados, Bolivia, Gabon, Grenada, Paraguay, St. Kitts and Nevis, St. Lucia, South Korea, Suriname, Trinidad and Tobago:

from 100 g to 500 g Total Weight: 4.60 EUR*
from 500 g to 1 kg Total Weight: 8.60 EUR*
from 1 kg to 2 kg Total Weight: 42.00 EUR
from 2 kg to 3 kg Total Weight: 45.25 EUR
from 3 kg to 4 kg Total Weight: 48.50 EUR
from 4 kg to 5 kg Total Weight: 51.75 EUR
from 5 kg to 10 kg Total Weight: 64.75 EUR
from 10 kg to 15 kg Total Weight: 84.25 EUR
from 15 kg to 20 kg Total Weight: 107.00 EUR

*for orders over 40 EUR order value an extra fee of 3 EUR will apply.

7.

Conditions Of Payment

We accept Payment via Bank Transfer, PayPal and Cash at pickup. Payment on invoice is not possible. For Non-European Customers we can only accept payment via PayPal.

a) Payment via Bank Transfer (Payment In Advance)
After you have finished the ordering process, you will receive an invoice within a few minutes, that contains our bank details. Please pay AFTER you have received the invoice! All bank transfer transaction fees have to be borne by the customer.
After we have received the payment we'll ship your order.

b) Payment via PayPal
After you finish your order you'll be forwarded to the PayPal website, where you can pay for your order after logging into your account. After we have received the payment we'll ship your order.

c) Pickup
You can pickup your order in our office in Münster, Germany, and pay upon pickup. Please contact us via eMail or telephone if you are planning to pickup your order, so we can assure there will be someone in the office!

8.

Warranty

Warranty is in comply with legal requirements. For complaints we ask for proof of sales date via invoice and shipping of the good(s) including a copy of the invoice to:

roots of compassion eG, Rudolf-Diesel-Straße 37, 48157 Münster, Germany

Normal wearout of the good(s) does not constitute a warranty claim.

9.

Care

For information on how to wash and care for your roots of compassion garments, please refer to the label inside of the product. We cannot be held liable for damages caused by wrong care.

10.

Rights Of Ownership

The seller reserves the rights and ownership to any and all delivered goods until receipt of full payment for the respective goods.

11.

Storage Of Data

You agree to the storage, processing and use of all personal data conveyed by your order according to the regulations of the German Federal Law for Data Protection (BDSG) until the completion of your order.
Your personal data is passed on only for dispatching purposes by our responsible logistics partner. roots of compassion eG will keep all personal data confidential.

12.

Right Of Objection (Federal Law for Data Protection)

You have the right to object regarding the use or transmission of your data for advertising purposes. You have the right to information and under special conditions the right to correction, blockage and deletion of your data stored by us. Please let us know if you would like to exercise your right of objection according to the Federal Law for Data Protection.

13.

Disclaimer

roots of compassion eG cannot be held responsible for possible damages caused by the use of our products, especially if used inappropriately. The products offered on this website are not, under any circumstances, a request to cause illegal activities or criminal offences.

14.

Copyrights

All accessible content on 'www.rootsofcompassion.org' and in particular motives and designs of the offered products are the intellectual property of roots of compassion eG.
Any reproduction, publication or disclosure with the purpose of the commercial use is only permitted with express consent from roots compassion eG.

15.

Various

Small deviations of the products from online illustrations and specifications are possible.
Place of jurisdiction for any and all disputes arising between the Seller and the Purchaser is the City of Münster, Germany.

16.

Vendor Information

roots of compassion eG, Rudolf-Diesel-Straße 37, 48157 Münster, Germany, Phone: {{config path='general/store_information/phone'}}, VAT-ID-No: DE270003019