FAQ - Frequently Asked Questions
1. Products
1.1 Are all of your products vegan?
1.2 How do you make sure that the products are absolutely vegan?
1.3 What about organic?
1.4 And genetically manipulated organisms?
1.5 Do you sell products other people were exploited for?
1.6 How can i find the right size?
1.7 ROC size
1.8 What about washing instructions?2. Ordering
2.1 What countries do you ship to?
2.2 How do I order?
2.3 What is your minimum order value?
2.4 How can I pay?
2.5 What are the shipping costs?
2.6 When can I get free shipping?
2.7 I have already placed an order, but i'd like to change it.
2.8 Can I call the ROC office?
2.9 When will my order be delivered after you receive payment?
2.10 What if i don't like an item, it's faulty or doesn't fit?
2.11 Do you have wholesale prices?3. News
3.1 Can you please keep me updated on all news concerning ROC?
| 1 | Products |
1.1 |
Are all of your products vegan? Yes, sure! All people who work here lead a vegan lifestyle and feel committed to the animal rights movement. |
1.2 |
How do you make sure that the products are absolutely vegan? We buy most of our foods through a wholesaler (AVE) who produces and sells vegan food only. Concerning other products (foods, shoes, t-shirts etc.) we contact the manufacturer to make sure no animal substances were used in the production process or are contained in the product. None of our products are tested on animals. |
1.3 |
 Continental
Clothing, our garment supplier, who is already a member of the Fair Wear
Foundation, is in the process of shifting its clothing range to certified
organic cotton. Regarding foods, we prefer organic produce, but we still
offer non-organic foods, too, if there isn't an (inexpensive) alternative
yet. All organic products are labelled in our online shop. |
1.4 |
And genetically manipulated organisms? All our products are GMO-free! |
1.5 |
Do you sell products other people were exploited for?  Our
clothing suppliers (T-Shirts, Sweaters, Hoodies), shoes and bags guarantee
production in factories with minimum social standards. Unfortunately there
is no standard criteria for minimum social standards, so we make sure
our suppliers are using independent certification (e.g. Fair
Wear Foundation for our clothing) and/or are producing in factories
where employees are unionised. Unfortuantely, these products are a bit
more expensive due to higher manufacturing costs. But we think it is important
to offer sweatshop-free products where possible.All products that are produced under fair standards are labelled in our online shop. |
1.6 |
How can i find the right size? In the product description of our items you'll find a link to the adequate size table. If you still have questions regarding the size of an item, please send us an eMail. |
1.7 |
To find the ideal fit for your shoes, we have developed the ROC size
system. |
1.8 |
Please read washing instructions on all garments before washing. |
| 2 | Ordering |
2.1 |
What countries do you ship to? We ship to almost every country. Please read the "shipping costs" regarding shipping to your country. |
2.2 |
Setting up an account vs. ordering as guest You can decide between setting up an account or ordering as guest. If you set up an account you personal data is saved via an encrypted connection. For previous orders you don't have to enter your data again and you can view the status of your past orders. Moreover you are able to review our products and you can set up different shipping addresses. If you register as guest you have to enter your data again on the next order. Ordering process Just add your desired products to the virtual shopping cart - then go to the 'checkout' and enter your personal data in the customer form. In the next step you can choose the shipping method and the way of payment. You will receive an invoice via eMail with the total order amount and all other details you need to pay for your order (bank details, address, etc.). |
2.3 |
What is your minimum order value? Our minimum order value is 10 EUR. |
2.4 |
You can pay via bank transfer, PayPal, Cash on Delivery and Cash by pick-up. Please check the Payment Options section for more info! |
2.5 |
Shipping costs basically depend on the country you're ordering from and on the weight of your order respectively on your order value. Within Germany it also makes a difference if you order via Cash on Delivery. For more info please check out Shipping Costs. If you want to save the shipping costs, you can also pick up your order at our office in Münster, Germany. |
2.6 |
If you live in Germany and order for over 100EUR (available items only) your order is postage-free. |
2.7 |
I have already placed an order, but i'd like to change it. No problem! If you'd like to add or delete items from your order, just drop us a short note. If you don't like your order at all, just place a new one, and let us know that you want your previous one deleted. Please don't forget your order number. If you order via Cash On Delivery, you can only change your order before the following Tuesday or the following Friday, because we ship orders on these days. It's probably best to give us a call immediately if you want to change a Cash On Delivery order. |
2.8 |
Yes, our office is open from monday - friday from 9am to 4pm. If we're out of office, you can leave a message on our answering machine and we´ll get back to you asap. You can reach us at: 00 (49) 251 1367890 |
2.9 |
When will my order be delivered after you receive payment? We ship out orders via DHL daily. Within
Germany, delivery takes about one day. If you order within the EU delivery
takes up to 2-3 days. The shipping to other countries takes about 1-2
weeks. |
2.10 |
What if i don't like an item, it's faulty or doesn't fit? You can return items without any problems. Please use the exchange form which is included in your order. For more info check our GTC. |
2.11 |
Yes, we do. Pleaseget in touch with us via eMail if you want to order buttons, t-shirts, stickers and zines for wholesale. Please note that we don´t offer wholesale for all items! |
| 3 | News |
3.1 |
Can you please keep me updated on all news concerning ROC? Of course. Just sign up to our newsletter. You can sign up at the end of every page in our online shop. |
